Managers vs Leaders

… There is one quality that sets truly great managers apart from the rest: they discover what is unique about each person and capitalise on it … this is the exact opposite of what great leaders do. Great leaders discover what is universal and capitalise on it. … They can cut through differences of race, sex, age, nationality, and personality and, using stories and celebrating heroes, tap into those very few needs we all share.
- What Great Managers Do – Marcus Buckingham (Harvard Business Review – March 2005)

What happens in a small business where a person has to play the role of manager and leader in a very visible manner? I think sometimes this is perhaps why we deam people to be schizophrenic or flip-floppers when really they are just trying to play a dual role…